Yes, 100%. At K-Beauty Kingdom, we source all our products directly and guarantee full authenticity — no exceptions.

Our products are registered with the Saudi Food and Drug Authority (SFDA), meeting the Kingdom's safety and quality standards for cosmetics and skincare.

We understand authenticity matters, especially with Korean beauty products, and we're committed to giving you the real thing every time.

Our products are cosmetic, not medical, and are formulated for general skincare use. That said, everyone's skin is different, and reactions can happen even with gentle, well-reviewed products.

Before using a new product, we recommend doing a patch test: apply a small amount to your inner arm or behind your ear, and wait 24 hours to check for any irritation.

If you experience an allergic reaction or discomfort, discontinue use immediately. Please always check the ingredient list if you have known allergies or sensitivities.

We aim to deliver your favorite K-beauty picks as quickly as possible! Estimated delivery times:

📍 Saudi Arabia

• Major cities (Riyadh, Jeddah, Dammam): 2–4 business days

• Other areas: 3–7 business days

🌍 GCC Countries

• UAE, Bahrain, Qatar, Oman, Kuwait: 5–10 business days

🚚 Processing Time

Orders are processed within 1–2 business days after payment confirmation. You’ll receive a tracking number via email once your order ships.

Yes, but timing is key!

• ⏰ You can cancel or modify your order within 12 hours of placing it.
• After this period, the order may already be processed or shipped and changes may no longer be possible.
• If we delay delivery of your order by more than 15 days without prior agreement, you have the right to cancel and receive a full refund.

To request a cancellation or update, contact us as soon as possible via email with your order number.

We're sorry for the mix-up!

Please contact us within 48 hours of receiving your order.

• 📸 Send us a clear photo of the item(s) received and your order number.
• We'll investigate the issue immediately and arrange a replacement or refund for you.

Your satisfaction is our priority!

First, don't worry — let's check a few things:

• 🏢 Check with neighbors or your building reception in case someone accepted the delivery for you.
• 📋 Review your shipping address in your order confirmation email to ensure it's correct.
• 🕐 Wait a few more hours — sometimes couriers mark packages as delivered a little early.

If you still haven't received your parcel after these steps, please contact us within 48 hours so we can assist you and open an investigation with the courier.

We currently deliver to the following countries:

📍 Saudi Arabia

• Shipping fee: 15 SAR

• Free shipping for orders ≥150 SAR

📍 United Arab Emirates (UAE)

• Shipping fee: 40 SAR

📍 Bahrain

• Shipping fee: 45 SAR

📍 Qatar

• Shipping fee: 45 SAR

📍 Oman

• Shipping fee: 50 SAR

📍 Kuwait

• Shipping fee: 50 SAR

➔ Shipping fees are clearly displayed during checkout before you complete your order.

Yes, you can return products under the following conditions:

• 🕐 Return window: You must request a return within 7 days of receiving your order.
• 📦 Product condition: Items must be unopened, unused, and in their original packaging with seals intact.
• 🚚 Return shipping: Return shipping costs are the customer's responsibility unless the return is due to an error on our side.

Please note: makeup and cosmetic products, items purchased during sales or promotions, and opened skincare, haircare, or body care products are not eligible for return, for hygiene and safety reasons.

To start a return, please contact our customer service team with your order number and reason for return.

We'll guide you through the process!

We currently don't offer exchanges — only returns for eligible items, following the return conditions above.

If you'd like a different product, shade, or size, the easiest way is to return your original item (if eligible) and place a new order for what you'd like instead.

Please note: makeup and color cosmetic products cannot be exchanged or returned, in line with our hygiene and safety policy.

Once your returned item is received and passes inspection, we'll process your refund within 7-14 business days.

• Refunds are issued to your original payment method.
• For Cash on Delivery orders, refunds are processed via bank transfer, so we'll need your bank account details to complete this.
• Please note: shipping fees are non-refundable, unless the return is due to an error on our side (such as a wrong or damaged item).

Please note that minor damage to the outer packaging can sometimes happen during transit — this does not affect the product itself. If you have any concerns about your order, feel free to contact us and we'll be happy to help.

Yes, but only within Saudi Arabia!

• Free shipping applies to orders of 150 SAR or more within Saudi Arabia.

• For orders below 150 SAR in Saudi Arabia, a flat shipping fee of 15 SAR applies.

• No free shipping is available for orders shipped to UAE, Bahrain, Qatar, Oman, or Kuwait — flat rates apply.

Shipping costs are always clearly shown during checkout.

For orders shipped outside Saudi Arabia (to UAE, Bahrain, Oman, Qatar, or Kuwait), additional customs duties, VAT, or import fees may apply depending on the destination country.

These charges are determined by local authorities in the destination country, and the customer is responsible for any such costs. We are not responsible for delays caused by customs clearance.

Tracking codes are usually sent within 1-2 business days after your order is processed.

If you haven't received yours:

• 📧 Check your email (including your spam or promotions folder).
• 🕐 Wait a little longer — occasionally, courier systems may experience slight delays in updating tracking info.

If you still don't see your tracking number after 48 hours, please contact us, and we'll assist you promptly!

We use address verification to make sure orders are deliverable.

If your address is incomplete or cannot be verified — for example, if it's missing a valid 5-digit postal code, 4-digit building number, street name, or district — your order will be placed on hold.

To proceed, please enter your full National Address, including all required fields.