Shipping policy

At K-Beauty Kingdom, we aim to provide a reliable and transparent delivery experience across Saudi Arabia and the GCC.

1. Shipping Destinations

We currently deliver to:

  • Saudi Arabia
  • United Arab Emirates
  • Bahrain
  • Oman
  • Qatar
  • Kuwait

We do not ship outside these regions at this time.

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation
  • Orders placed after 4:00 PM, on weekends, or public holidays are processed the next business day
  • During peak periods (sales, holidays), processing times may be extended

3. Delivery Timeframes

Estimated delivery times:

  • Saudi Arabia:
    • Major cities: 2–4 business days
    • Remote areas: 3–7 business days
  • GCC Countries:
    • 5–10 business days (subject to customs clearance)

Delivery timelines are estimates only and not guaranteed.

4. Shipping Fees

Country Shipping Fee Free Shipping
Saudi Arabia 15 SAR (flat) Free over 150 SAR
UAE 40 SAR Not available
Bahrain 45 SAR Not available
Oman 50 SAR Not available
Qatar 45 SAR Not available
Kuwait 50 SAR Not available
  • All shipping fees are displayed at checkout before payment
  • Free shipping applies only within Saudi Arabia

5. Customs, Duties & Taxes (GCC Orders)

For orders shipped outside Saudi Arabia:

  • Additional customs duties, VAT, or import fees may apply
  • These charges are determined by the destination country
  • The customer is solely responsible for these costs

We are not responsible for delays caused by customs clearance.

6. Shipment & Tracking

  • Once shipped, you will receive a tracking number via email or WhatsApp
  • Tracking updates depend on the courier and may take time to activate

We reserve the right to:

  • Use different courier partners depending on location
  • Split orders into multiple shipments if necessary

7. Delivery Responsibility

  • Customers must provide accurate and complete address details
  • Delivery is considered complete once the order is handed over at the provided address

We are not responsible for:

  • Incorrect or incomplete addresses
  • Failed delivery attempts due to customer unavailability

8. Failed Delivery & Return Shipments

If delivery fails due to:

  • Incorrect address
  • No response from recipient
  • Refusal to accept the order

The shipment may be:

  • Returned to us, or
  • Destroyed by the courier (depending on destination)

In such cases:

  • Original shipping fees are non-refundable
  • Additional shipping fees may apply for re-delivery

9. Damaged or Lost Shipments

If your order arrives damaged or is lost:

  • Notify us within 48 hours of delivery (or expected delivery date)
  • Provide clear photos of:
    • Outer packaging
    • Damaged products

We will assess the claim and may offer:

  • Replacement
  • Store credit
  • Refund (if applicable)

Claims submitted after 24 hours may not be accepted.

10. Delays & Force Majeure

We are not liable for delays caused by:

  • Customs processing
  • Courier disruptions
  • Weather conditions
  • Public holidays
  • Events beyond our control

Contact

📧 info@kbeautykingdom.com